Home Repair Coordinator

Habitat for Humanity |

Job Summary
Position title: Home Repair Coordinator

Reports directly to: Repair Operations Manager

Department: Repair

Service week (days/hours): Monday – Friday with occasional Saturdays/weeknights as required

Required meetings: Weekly Repair Staff meeting, weekly General Staff meeting

Driver’s license required: Yes

Personal vehicle required: Highly preferred

Habitat’s Repair Program expands on Habitat’s traditional homeownership model to provide critical home repair, weatherization and façade improvement services to low income homeowners in Philadelphia. Like Habitat’s traditional homeownership model, the Repair Program combines an affordable, no-interest construction loan, homeowner participation (sweat equity) and volunteer labor to provide affordable housing solutions to low income families.

Position Objective: The Home Repair Coordinator is responsible for program documentation, repair project tracking and homeowner support throughout the entire home repair process.

Key Responsibility Area: Homeowner Services

  • Track and manage homeowner data, paperwork, and correspondence in a secure and organized manner, in both online and paper filing systems
  • Work with accepted homeowners to schedule contract signings and project coordination in conjunction with Repair Assessor and with direction from Repair Director and Operations Manager
  • Prepare contract documentation, repayment terms and change orders; conduct document signing with homeowners, both in-home and in office (driving required for in-home signings)
  • Coordinate work order and change order processing with homeowner, Repair Assessor and Homeowner Account Specialist
  • Support the Family Services Department as needed with repair community outreach and info sessions
  • Work in conjunction with the Family Services Intake Coordinator to promote the smooth transition of repair applicants from the Family Services Department into the Repair Department
  • Respond to incoming repair-related phone calls, inquiries and referral requests
  • Develop portfolio of homeowner stories and before & after project photos
  • Implement & coordinate post-project homeowner surveys

Key Responsibility Area: Program Coordination and Reporting

  • Coordinate with Repair Director and Operations Manager to streamline data tracking systems and spreadsheets; enter data into shared database documenting all clients served; upload photos and documentation
  • Maintain current homeowner and repair project database as needed for ongoing reporting and development needs
  • Prepare Quarterly Statistical Reports (HFHI)
  • Coordinate with partnering agencies for repair project referrals and collaborative work
  • Coordinate repair project staff time-tracking process with Director of Operations
  • Prepare and maintain Home Repair Program documentation (educational booklets, assessment forms, contracts)

Knowledge & Skills:

  • Understand the Habitat for Humanity philosophy and have the desire to promote it
  • Excellent interpersonal and cultural competency skills to effectively serve people of different races, religions, incomes and education levels; strong ability to work with clients across a spectrum of various needs, from basic to critical
  • An attitude of service and posture of compassion when working with people who are in difficult life circumstances
  • Comfort with driving locally to meet with clients in their homes and ability to work offsite as needed
  • Strong organizational and planning skills
  • Ability to problem solve, take initiative, and work both independently and as part of a team
  • Excellent verbal and written communication skills

Experience & Education:

  • High proficiency and experience with numbers, data, and details
  • Experience with legal documents, client intake and coordination, and maintaining the confidentiality of sensitive information
  • Basic knowledge of construction and home repair a plus, but not required
  • Experience interfacing with social service organizations within the city of Philadelphia a plus
  • Proficiency and experience using MS Office suite, particularly Excel, Outlook, and Word; experience with Salesforce, database management a plus
  • Valid driver’s license required; ability to drive personal vehicle highly preferred
  • Bachelor’s Degree preferred, minimum two years college or vocational training; additional experience may replace this requirement at the discretion of hiring staff

Physical Requirements to Perform Duties:

  • Ability to lift 25lbs; stand for extended periods
  • Drive locally

How to Apply:

  • Send resume and cover letter with salary requirements through Indeed portal by Saturday, October 14, 2017. Applicants without cover letter will not be considered. No calls please.

Compensation:

  • Salary based on experience
  • Paid vacation, holidays and sick days
  • Medical and dental insurance
  • 403B

To apply click here.

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