The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers.  From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today.  As one of the nation’s leading natural gas providers, PGW prides itself on stability and continual growth.  PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Make a difference in your future – Become part of the PGW Team!

• Assist in designing programs and the scopes of services for external functions provided within the programs.
• Coordinate day to day activities of contractors to ensure program compliance with federal, state and local regulations. Coordinate oversight of contractors’ performance for compliance with contractual obligations and program requirements.
• Maintain policies and procedures that define the key indicators for determining program eligibility.
• Implement, and assist in the management of all program governing policies and applicable business processes including program applications, account review, termination, manual and electronic filing systems, etc.
• Conduct periodic workflow and program audits to assess program goals and performance achievements.
• Oversee program and contractor evaluations; prepares, analyzes and reports on findings making appropriate recommendations for program improvements.
• Assist in developing partnerships with relevant external stakeholders and programs to provide more comprehensive energy-efficiency and customer services to PGW’s customers.
• Assist in the development and administrating program marketing and communication efforts.
• Present on residential programs to external stakeholders and at relevant public events.
• Keep abreast of changes in federal, state and local regulations and recommends changes/updates for policies & procedures in order to ensure programs remain in compliance operating in an efficient and effective manner.
• Serve as a point of contact for consumers, external agencies, courts, internal departments and others to resolve issues and ensure all internal/external stakeholders receive necessary communication of program standards.
• Research and implements emerging customer satisfaction concepts/programs and utility best practices to anticipate and meet customer needs.
• Develop all program specific reporting materials to ensure PGW compliance with Pennsylvania Utility Commissions orders; prepare analyses and documentation for annual plans and progress reports filed with the PUC.
• Perform other special projects and assignments as requested.

• Bachelor’s degree in Public Policy, Business Administration, Environmental Studies, Architecture or other related field of study required – Advanced degree preferred
• 1 to 3 years of directly related experience working with the utility or energy services industries.
• Experience with energy-efficiency improvement work is strongly preferred.
• Project and program management experience is strongly preferred.
• Strong presentation skills with the ability to present to both large and small groups.
• Client relationship management experience with the ability to build and maintain client and industry relationships.
• Must have interpersonal skills with the ability to negotiate and influence others in the best interest of PGW while maintaining professional effective business relationships
• Advanced proficiency in the use of  Microsoft Office
• Strong problem solving and analytical skills with the ability to develop creative solutions on the spot.
• Self-starter with the ability to work independently and exercise sound business judgment, with limited supervision.
• Strong leadership, verbal, written and interpersonal skills
• Excellent organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines
• PA License and clean driving record

Residency Requirement:  All employees of the Philadelphia Gas Works (PGW) must live in the City of Philadelphia for the duration of their employment. If a candidate does not live in the City of Philadelphia at the time of hire, he/she must move into the city within twelve (12) months of his/her hire date.

We offer a strong benefit package that includes free basic health and dental insurance.   PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.

Location: 800 W Montgomery Ave, Philadelphia, PA 19122

Please apply directly at:  www.pgworks.com at the Careers Section.